Tesco earn money by selling their goods and services. This means that they sell their products at a high price and make a huge profit. This is the responsibility of the sales staff to customers as they can find out about the business and how it affects them. For example, adverts, publicity and websites. Tesco has Publicity and a website and it has an advert because it tries to persuade people to come to Tesco rather than going to ASDA. This shows there is competition taking place in the business. Marketing is all about finding out what the customer wants. Selling is all about showing customers that you can please them by providing them with the products they want for a good price. This can be done by the marketing department inside a company for example Tesco or by an external market research agency.
Human resource is a strategy which demands that an organisation should manage its employees in a way which is consistent with the objectives of the business. The main purpose it to have a competitive advantage. A Human Resources department is a critical component of employee well-being in any business, no matter how small. A human resources department is a critical component of employee well-being in any business, no matter how small. Human Resources management is the term used to describe formal systems planned for the management of people in an organisation.
The Finance Department needs to communicate information to and from all department to make sure the business operates successfully. The finance department is probably the important department as they need to make quick decisions based on the sales and purchasing more items that the company sells to ensure the company makes a huge profit. If the cost of manufacturing is too high then the business needs to communicate with the manufacturing to cut the production costs that action mean for the rest of the business.
The sales department
The sales department is responsible for communicating with existing customers and gaining new customers. It will take orders from the company’s customers and communicate the information to the manufacturing department about what needs to be made for the customer. The sales department is the division of a business that is responsible for selling goods and services. This indicates that the sales department is in the Tertiary Sector because it sells the good and services. The sales department is a part of the business where it is responsible and it good for selling in the tertiary sector.
The Hierarchy is a type of organisational structure where items are ranked according to levels of importance. Hierarchies depend on structure, rules and top-down control to guide business practices and activities. having a structure consists of multiple levels. A hierarchical business structure would mean that the chain of command looks a pyramid, with a large base of workers who are directly supervised by the smaller level above them, who are in turn supervised by the level above them, continuing on to the top-ranking officer such as the company president. Alternatively, anything which can be broken down into a series of levels which range from broad to specific can be considered hierarchical.
Business operations are the different activities involved in the day to day functions of the business which conducted for the purpose of generating profits. There are many business operations:
Explain how the different functional areas communicate between themselves and others outside the business.
Internal communication takes place within Tesco. The purpose of internal communication includes giving information and then gathering that information. Oral communication is a common form of internal communication at Tesco. for example, in a group or in a one to one meeting. This can involve written communication, such as an email, text or tweet, or oral communication via video conferencing. Riaz (who is the owner of the business) said ‘internal communication is the best form of communication as we work together and talk to each other as part of a business’ Written communications include internal business memos, formal letters posters etc. in Riaz pharmacy as the workers work close to each other they choose to use written communication to reach multiple individuals with similar messages. Written communication also creates a paper trail for important messages. Riaz said “the best form of communication is within the business and not communicating to any other businesses such as Whalley Range Pharmacy especially if you are talking work related to other people.” This shows that internal communication is the best form of communication.
Also in Riaz pharmacy the workers are required to acknowledge receipt of the message or respond with a time frame. They use written communications to ensure that they have documents when correcting an issue or dealing with important legal situations. Business communication is an integral part of running and managing an organization or business. Owners, managers and employees must be able to effectively convey their thoughts and ideas to other individuals working in Riaz pharmacy or outside business stakeholders. Fortunately, several types of communication methods are available for individuals working in Riaz pharmacy.
Effective communication- Effective communication is an essential part of a running business. Communication involves the transmission of information from a source to receivers. The information is communicated in the form of a message to the business which in this case is Riaz pharmacy.
External communication- External communication is an effort specifically for people and organisations operating outside of the business to communicate with each other. While internal communications are specifically for employees and management, external communications focus on spreading news and information about the corporation to the public, customers and company stakeholders. Riaz said “as a business, we shouldn’t be communicating externally to people from other businesses especially Whalley Range pharmacy because your communication could end up being work-related and you could accidently give away your work ethics.” This indicates that Riaz pharmacy shouldn’t communicate externally to other businesses.
Vertical communication-Vertical communication is the communication where information or messages flows between or among the subordinates and superiors of the organizational.it is also the flow of information from front line employees to managers, supervisors, and directors. This is also another very important part in this business and is an important part of communication.
Horizontal communication-horizontal communication is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy. You can distinguish it from vertical communication, which is the transmission of information between different levels of the organizational hierarchy.
Formal communication-formal communication refers to interchange of information officially. The flow of communication is controlled and is a deliberate effort. This makes it possible for the information to reach the desired place without any hindrance, at a little cost and in a proper way. This is also known as ‘through proper channel communication.’ Formal communication is communicating formally about work only.
Informal communication-Informal communications are not part of the formal structure of an organisation. Informal communications include speaking to a person about the weather, writing an email about your holiday, sending a birthday card or asking for medicine. Informal communication is communicating normally about anything and not just work.
Oral communication-oral communication is the process of verbally transmitting information and ideas from one individual or group to another. Oral communication can be either formal or informal. Examples of informal oral communication include:
•discussions that take place at business meetings
These are the different types of informal oral communications that are included in the business.
Visual communication-visual communication in part or whole relies on vision, and is primarily presented or expressed with two dimensional images, it includes: signs, typography, drawing, graphic design, illustration, industrial design, advertising, animation colour and electronic resources.
Written communication-written communication involves any type of interaction that makes use of the written word. Communication is a key to any endeavour involving more than one person. Communicating through writing is essential in the modern world and is becoming ever more so as we participate in what is now commonly called the information age. In fact, written communication is the most common form of business communication. It is essential for small business owners and managers to develop effective written communication skills and to encourage the same in all employees. The information age has altered the ways in which we communicate and placed an increasing emphasis on written versus oral communications. Written communication can also be through email.
Explain, with examples, which are the most important forms of communication used by Riaz pharmacy and why
The most important forms of communication used by Riaz pharmacy are internal communication as the employees of the business communicate with each other in the business as they don’t talk to anyone else out of the business apart from anyone who comes in as a customer. This indicates that internal communication is the best used by the business because they talk and communicate to each other within the business. internal communication takes place within Riaz pharmacy. The purpose of internal communication includes giving information and gathering etc. Oral communication is a common form of internal communication at Riaz pharmacy for example in a group or in a one to one meeting. This can involve written communication, such as an email, text or tweet, or oral communication via video conferencing. Riaz (who is the owner of the business) said ‘internal communication is the best form of communication as we work together and talk to each other as part of a business’ Written communications include internal business memos, formal letters posters etc. in Riaz pharmacy as the workers work close to each other they choose to use written communication to reach multiple individuals with similar messages. Written communication also creates a paper trail for important messages. Riaz said “the best form of communication is within the business and not communicating to any other businesses such as Whalley Range Pharmacy especially if you are talking work related to other people.” This shows that internal communication is the best form of communication.
Certain sources used including websites, adverts etc.
These are the certain websites that I have used for my activity 2 coursework. I only have to do this for my local business which is Riaz pharmacy.
1. Edexcel Gcse Applied Business
I used this website because it shows that pharmacists do communication within the business and it shows how the communication can be improved within the business.
I used this website because it shows what functional areas are and it shows the different functional areas that there are.
I used this website because it shows the different functional areas of a pharmacy or a normal business.
Go to the shop and ask about the business. I have been to Riaz pharmacy and have asked the owner, Riaz, about the business and he has told me the different functional areas of the business and how they communicate to each other within the business and out of the business. For example to other businesses.
GCSE edexcel Business studies revision book I have used the book because it gives clear, detailed information about the different functional areas of a business and the different stakeholders of a business.
I used certain websites for my coursework which is Riaz Pharmacy. Also, I used many primary and secondary sources to get my research and information.
My evaluation includes how well I have worked on each sector and to use activity specifications to evaluate which parts I have done well and which parts I haven’t done and why. Firstly I have done research and found out the functional areas of the businesses and how they operate as a business. I thought some things were good and some things which I did weren’t good so I changed them to make them how I wanted them. I believe I spent too long on the Research log and the work schedule which gave me less time for the main parts which need doing. The thing that I thought didn’t go well was that I never did enough research for the business and I think that will bring my grade down.
The hardest thing which I faced was when I visited Riaz Pharmacy to get information about the business, I wanted to interview the store manager but as always his job was busy so as he had other things to do as well. I got a lot of key information from there however what was difficult for me was that I was young as I was still a kid and the person I was speaking to was hard to speak to and ask questions which was hard for me. Nevertheless I still got information out of the manager for example the certain communication methods the employees communicate to each other and also the different functional areas of the business. Also the Riaz Pharmacy marketing director and owner Riaz said “we use many different forms of communications within the business and between different sectors of the business” this means that Riaz pharmacy use different forms of communication in the business and externally from other businesses. This shows that my local business (Riaz pharmacy) uses many different forms of communication within the business and also out the business. For example a worker from Riaz pharmacy could communicate with one of the workers for Whalley Range Pharmacy. This shows the communication between both businesses and how they operate and communicate with each other explicitly as both businesses are opposite each other. This overall shows that both businesses communicate with each other in many different ways.