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Solutions

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Solutions:
1. Graphic designers and art directors are to schedule a daily meeting to discuss all project outlines and updates. This clear line of communication will ensure timely delivery of service to clients and reduce extended overtime hours.
2. Traditional procedure training will be scheduled for all newly hired management immediately. One month after new management completes their training a second client survey will be sent out. Improvements in client response are expected at that time.
3. Employees’ accomplishments should be acknowledged, while errors or failures in meeting targets should be promptly addressed.
4. Add on more part-time workers to assist in the reduction of the overall workload of our full-time employees, especially during peak seasons.

Illustrations:
After applying the data gathered from the investigation carried out at the Roanoke branch to a line graph, you can clearly see the comparison of the weekly hours of employees under new management, against the hours worked under the previous management.
A bar graph will be used to show client satisfaction under old management, new management and new management after traditional procedure training. All of the findings can be compared in a clear and concise manner.