Penang Mutiara Penang Mutiara is one of the luxurious hotels in South-East Asia
Penang Mutiara is one of the luxurious hotels in South-East Asia. This hotel owned by pernas-UOE of Malaysia and managed by Singapore Mandarin International Hotels. This luxurious hotel gives to its customers the quality of services. They expect first-class service and the hotel will try the best to fulfill their needs. The objective of the hotel is to give every customer request, keep its promise to be of services to the guests and be flexible to guest request.
The target of Penang Mutiara is to provide an impeccable quality of service to its customers. This means dealing with basics. The staff must be courteous, friendly and knowledgeable to satisfy the customer needs. The building and equipment must support the luxury atmosphere. A stylish design and top-class materials to create a comfortable feelings for guests. To sustain a high level of service and quality, the hotel should improve its staff skills to meet the market demand and customer unexpected requests, by taking good care staff interest and exercise job rotation of staff to promote innovation and creativity.