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Busin ess E th ic s S essio n 4 Arth ur H anau – E ngu err a nd L a C otte – Y uehui L i – A nn e-L aure D e C le rc q Pro fe ssio n

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Busin ess E th ic s S essio n 4

Arth ur H anau – E ngu err a nd L a C otte – Y uehui L i – A nn e-L aure D e C le rc q

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Pro fe ssio n: C onsu lt a n t

1)
Defin it io n:

A co nsu lt a nt
is
eit h er
em plo ye d
by
a co m pan y
or
is
work in g
fo r
him se lf
and
is
se nt
to

anoth er
fir m
wit h
th e
obje ctiv e
to
he lp
th is
co m pany
to
im pro ve
it s
perfo rm ance s
in
a sp ecif ic

fie ld .
He
usu ally
advis e s
th e
ge nera l
manag em ent
of
th e
fir m
to
im ple m ent
enh ance m ents
in

hum an
re so urc e s,
str a te g y,
org anis a tio nal
str u ctu re
or
ye t
in
sa le s
man age m en t.
He

analy se s
th e
sit u atio ns,
cre a te s
a so lu tio n
and
fo llo w s
th e
im ple m enta tio n
of
it s

re co m mendatio n.

To r e aliz e h is m is sio n, th e c o nsu lt a nt w ill:

– U nders ta nd th e s it u atio n a n d lis te n to th e n eeds fr o m th e c lie nt

– D o a p re -d ia gnostic in o rd er t o r e aliz e th e o pportu nit ie s th at h e h as

– F in d o ut th e fin ancia l a nd h u m an c o nstr a in ts

– S et u p a c le ar p ath t o fo ll o w fo r th e m is sio n

– D efin e in dic a to rs to e va lu ate th e w ork in p ro g re ss

– P la n a nd s e t u p th e p la n th at h e h as a gre e d o n w it h th e c o m pany

Consu lt e d
fir m
have
to
pay
fo r
th is
mis sio n
and
usu ally
co nsu lt a nts
are
not
welc o m e
in sid e

th e
work in g
te am s.
In dee d
th ey
are
ofte n
here
to
make
ch ang es
in sid e
th e
co m pany.
That
is

why
co nsu lt a nts
need
to
ha ve
exce ll e nt
hu m an
skills
and
to
co m m unic a te
well
wit h

sta ke hold ers
of
th e
co m pany.
They
need
str ic tn ess
but
als o
cre a tiv it y
to
make
th e
most
out

of th eir m is sio n a nd to s a tis fy t h e ir c li e nt.

– Stakeholders:
1. Shareholder of the consulting company
2. Shareholders of the consulted firm
3. Consulted firm (client – directors – managers)
4. Consulting company
5. Clients/suppliers(company managers)
6. Trainers/experts

– Values:
1. Honesty
2. Trustful
3. Adoptable
4. Presentability
5. Profit making
6. Subjectivity. Consulting is a personal job. Gratification (pleasure at doing it) or altruism
(pleasure at helping) or socialization (satisfaction at sharing) can influence the activity.

– Potential tensions:
1. Tell the truth or tell what clients want to hear(tensions between values)
2. Sometimes,consultants are not so efficient since they are timely based paid.(tensions
between stakeholders)-(clients vs shareholders/management)
3. Whether work for the companies which do things against the law or harmful for the
society(tensions between stakeholders)
4. Sometimes to help the clients make profitable develop,the advise consultants give might
hurt third party’s interests.for example:cut down stuffs.(tensions between values)

– Professional code:
1. I will be fully honest towards my clients.
2. I will provide realistic, efficient and honest solutions to the clients.
3. I will always put the interests of clients to the central.
4. I will never do anything against the law or regulation or do harm to the society.
5. I will be dedicate to every work I am hired to do.
6. I will be integrity and treat all my clients equally.
7. I will be completely trustful and keep a secret of all the confidential information of my
clients and never share to a third party.
8. I will strictly follow the rule and principle of my firm and will never hurt the firm’s
reputation.
9. I will ensure that there is no conflict of interests between the consultant’s clients

2. E th ic al C ase:

W.
Carre y
is
co nsu lt a nt
fo r
a fir m
sp ecia liz e d
in
re defin in g
and
work in g
on
fin ancia l

pro ce sse s
ca lle d
Rola nd
Burg er.
One
week
ago,
he
had
a meetin g
wit h
se ve ra l
se nio r

managers
and
th e
CEO
of
Rola nd
Burg er.
The
CEO
an noun ce d
th em
so m e
bad
new s:
th e

co m pany
is
in
th e
re d
beca use
th ey
lo st
th eir
main
cu sto m er
an d
th e
tu rn o ve r
has
decre ase d

a lo t.
The
co nsu lt a nts
have
been
aske d
at
th is
occa sio n
to
tr y
as
possib le
to
fin d
new

co ntr a cts ,
and
to
avo id
end in g
any
of
th e
cu rre nt
ones,
if
th ey
want
to
su sta in
th e
activ it y
of

th e g ro up, a nd s o , to s u sta in e ve ry jo b s o f th e c o m pa ny.

Today,
W.
Carre y
has
a mee tin g
wit h
XPA,
a lo gis tic
co m pany
whic h
fa ce d
huge
dif fic u lt ie s

fo r
ye ars ,
but
whic h
has
no
lo nger
any
is su es
th anks
to
th e
re co m menda tio ns
pro vid e d.
The

fir m
managed
to
lo w er
a lo t
it s
debt
by
re n egotia tin g
th em
wit h
it s
su pplie rs ,
and
to
sig n

pro fit a ble
co ntr a cts
th anks
to
a fin ance
te am
well
le d
by
th e
co nsu lt a nts
and
sa le sm en
hir e d

acco rd in g to R ola nd B urg er a dvic e s.

Tw o
weeks
ago,
W.
Carre y
and
his
te am
fin ali z e d
th e
re co m mend atio ns,
but
one
of
th em

was
to
end
th e
co ntr a ct,
sin ce
XPA
doesn ‘t
need
any
more
th e
help
of
Rola nd
Burg er.
It
has

been
decid ed
sin ce
th e
co n su lt a nts
wante d
to
be
as
hone st
as
possib le .
The y
kn ow
th at

honesty to w ard th eir c lie n ts is o ne o f th eir m ain v a lu es a s c o nsu lt a nt.

W.
Carre y
has
to
meet
his
te am
one
la st
tim e
befo re
giv in g
his
re co m m end atio ns
to
XPA.

He
kn ow s
th at
eve n
if
XPA
ha s
no
lo nger
is su es,
th e
ch arg es
in vo lv e d
by
co ntin u in g
th e

co ntr a ct
would
be
use le ss,
and
co uld
be
use d
to
so m eth in g
els e ,
as
in ve stin g
in
pro je cts
fo r

th e
fu tu re
of
th e
co m pany,
or
to
in cre ase
so m e
wage s
whic h
have
bee n
fr o ze n
fo r
ye ars .

In deed, th ere h as b een n o s a la ry in cre a se d urin g 3 y e ars fo r a ll th e e m plo ye es o f X P A.

In
th e
meantim e,
if
he
de cid es
to
te ll
th e
tr u th
to
XPA,
and
to
end
th e
co ntr a ct
wit h
th em ,

th ere
co uld
be
se rio us
co nse q uence s
fo r
Rola nd
Burg er.
In
fa ct
XP A
is
re pre se ntin g
9%
of

th e
cu rre nt
tu rn ove r.
He
kn ow s
fo r
su re
th at
XPA
be lie ve
th em ,
beca u se
th e

re co m mendatio ns
th ey
ga ve
so
fa r
has
alw ays
been
ve ry
use fu l
and
effic ie nt.
He
has
to

ch oose b etw een th e in te re sts o f X P A a n d it s e m plo ye es, a nd th e o nes o f R ola nd B urg er.

x

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