Menu

Border Control Business Requirement Specification

Border Control
Business Requirement Specification (BRS) Version i.2
DOCUMENT VERSION HISTORY Version # Date Revised By Reason for change
0.1 11-Jul-2018 Malgani Karunaratne Initial Document
0.2 30-Jul-2018 Malgani Karunaratne Incorporate review comments.

Introduce Domestic clearance
Add customs check before baggage check in at departure
Add capture biometric data option/ Card scan/ Boarding pass scan options to main process flows
Include e-Gate clearance for normal Passports
Mention FP matching process 1:1 – Mandatory
Put referral process separately
Include security feature check facility at secondary referral
Remove SIS/CID reference (Add a common reference)
Include option for Referral officer to scan documents
Members present : Mr. V.Manoharan, Mr. Asanka Dissanayake, Mr. Kuhlavaan Kugamohan, Ms. Rangie Perera, Ms.

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!


order now

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!


order now

Malgani Karaunaratne
DOCUMENT APPROVALS Approver Name Project Role Signature/Electronic Approval Date
Product Owner Head of Software Development Head of Quality Assurance Head of Department REFERENCES Document Title Location
Not Applicable Not Applicable
Table of Contents
INTRODUCTION4SCOPE4GLOSSARY OF TERMS4PROJECT OVERVIEW5Project Overview and Background5Stakeholders5KEY ASSUMPTIONS AND CONSTRAINTS6REQUIREMENTS6Business Requirements7Passenger Arrival / Departure Process Flow8Domestic Passenger Clearance Process Flow13Airline Crew Member Arrival / Departure Process Flow18Ship Crew Member Arrival / Departure Process Flow22Passenger Cancellation26Passenger Referral Process30Passenger Reconciliation Process32Batch Clearance Process35E-Gate Clearance Process41INTRODUCTION
A major challenge in Border Management today is ensuring a countries’ national security while providing the trusted traveler with an excellent user experience. Protecting our borders from the illegal movement of weapons, drugs, contraband, and people, while promoting lawful entry and exit, is essential to homeland security, economic prosperity, and national sovereignty.

Border Control Management addresses the control, examination and monitoring of who and what enters and leaves a country. This is especially important today, due to increasing terrorist threats and organized crime. Specialized government agencies are usually created to perform Border Control operations. The Border Control module offered by Scicom aims to deliver an efficient and effective Border Control solution to these agencies, with the assistance of state of the art technology.

SCOPE
On a high level the scope of the Border Control Module covers the control and monitoring of all entry and exit points of a country, assisted with biometrics, and other monitoring tools.

GLOSSARY OF TERMS
No Term/Acronym Definition
1. BRS Business Requirement Specification
2. BC Border Control
3. WMS Workflow Management System
4. CL Controversial List
5. CIA Criminal Investigation Agency
6. MRZ Machine Readable Zone
7. API Advance Passenger Information
8. APP Advance Passenger Processing
9. DCS Departure Control System
10. ICAO International Civil Aviation Organization
11. PKI Public Key Infrastructure
12. QR Code Quick Response Code
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
PROJECT OVERVIEW
PROJECT OVERVIEW AND BACKGROUND
The goal of this project is to enhance existing Border processes with automated tools to increase national security, facilitate government bodies with valuable data and statistics, control and monitor all Border related processes and improve user experience. Some of the key Border operations include:
Recording entry and exit of all travelers crossing the border
Electronically capture the Passport/e-Passport data of the traveler
Profiling of the traveler at the time of crossing the border against national/international referral lists
Referral of traveler to secondary/ tertiary inspection by a Higher Authorized Officer
Biometric data capture (Fingerprint/Facial Image/Iris) and verification
Document scanning
Reporting and dashboards
STAKEHOLDERS
The following comprises the internal and external stakeholders whose requirements are represented by this document.

No Stakeholders
1. National Border Control Agencies (E.g. Immigration and Emigration Department)
2. Political Stakeholders (E.g. The Government)
3. Operational Stakeholders (e.g. Other law enforcement entities such as Police)
4. Technical Stakeholders (e.g. Software / hardware vendors)
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
KEY ASSUMPTIONS AND CONSTRAINTS
No Assumptions
1. Not Applicable
No Constraints
1. Not Applicable
REQUIREMENTS
The core requirement in the Border Control module lies in the processing of the Disembarkation (Arrival) and Embarkation (Departure) of Passengers and all other operations relating to these processes. Below is a pictorial view of a high-level operation of a typical Passenger at an Airport.

1143000144889
: High Level Process Flow – Arrival
1143000212448
: High Level Process Flow – Departure
The next section in this document explains in detail the possible work flows which stem from the above processes.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
BUSINESS REQUIREMENTS
The business requirements of the Border Control Module are addressed in the form of process flows. They are elaborated separately based on different possible scenarios. The main process flows are:
Passenger Clearance
Arrival
Departure
Domestic Passenger Clearance
Arrival
Departure
Airline Crew Member Clearance
Arrival
Departure
Ship Crew Member Clearance
Arrival
Departure
Passenger Cancellation
Arrival
Departure
Passenger Referral
Passenger Reconciliation
Batch Clearance Process (Mainly for Cruise Vessels)
e-Gate Clearance
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Passenger Arrival / Departure Process Flow
1377953110525
– General Airport Processes
This process flow covers the Passenger clearance process for Local and Foreign, Arrivals, Transit and Departures. In each scenario, though the manual proceedings differ the Passenger Clearance process remains the same. This Clearance process flow is explained next.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions

– Business Process Flow – Passenger
No Diagram
Reference Process Step Process Description
1. Passenger Arrives at the Designated Port 1. Arrival / Transit
Passenger arrives at the port of entry, (Airport
or Harbor) and proceeds to the Arrival Counter.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
2. Departure
Passenger arrives at the port of entry, (Airport or Harbor) and proceeds to the Departure Counter.

2. 1 Present Passport to the
Counter The Passenger presents his/her passport to the
counter for inspection and scanning.

3. 2 Verify Machine Readable
Passport If the passport contains a valid Machine-Readable
Zone (MRZ), then its data is extracted.

4. 2.1 Key in Data In certain cases where the MRZ is non- readable
the user keys in the required fields.

5. 2.2 Verify e-Passport Verify if the passport is an e-Passport*.

*A passport that contains a microprocessor chip which holds the same information that is printed on the passport;s data page.

6. 2.3 Process Chip Data In case of an e-Passport the data stored in the chip
is extracted.

7. 3 Verify Passenger Nationality Oncethedataisextracted/keyed-inthe
Passenger is validated as a Local (Step 8) or a Foreigner (Step 9).

8. 4.1 Local Passenger Validation A vetting process is carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Expired Passport
For e-Passports
Validate the MRZ and chip data
e-Passport Verification (by using ICAO, Public Key Infrastructure (PKI) authentication).

On Arrival verify if a corresponding
Departure record is available.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
If all validations are successful, the process continues.

If single/multiple validations fail the Referral process is initiated.

9. 4.2 Foreign Passenger Validation A vetting process is carried out by the system, which includes:
Valid Visa
Dual Citizen (or not)
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
Single Journey Passport
For e-Passports
Validate the MRZ and chip data
e-Passport Verification (by using ICAO, Public Key Infrastructure (PKI) authentication).

On Departure verify if corresponding Arrival record is available.

If all validations are successful, the process continues.

If single/multiple validations fail the Passenger is referred to a Higher Authorized Officer for further
processing (Step 10).

10. 12 Referral Process The Passenger flagged at the counter is presented to a Higher Authorized Officer. The officer may decide to Approve the Passenger for clearance or
Reject the Passenger.

11. 6 Scan Arrival/Departure Card TheArrival/Departurecardsfilledbythe
Passenger is scanned and the image is captured.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
12. 7 Scan Boarding Pass The Boarding Pass is scanned, and the image is
captured. The Flight details are extracted (from the bar code / QR code).

13. 8 Capture Biometric Data The persons Facial Image and Fingerprints are
captured.

14. 9 Validate Biometric Data The Biometric data vetting process (1:1 Matching) is carried out by the system.

If all validations are successful, the process continues.

If validation fails, the Referral process is initiated.

15. 10 Clear and Save Passenger If all vetting processes are successful (or a referral Passenger is Approved by the Higher Officer) the Passenger record is saved permanently in the
database.

16. 11 Print Visa / Endorsement Once the details are saved in the database, option is available to print an Endorsement label containing the Passengers Arrival/Departure details. The label is pasted on the Passport.

Alternatively, a manual seal can accompany or replace the printed Endorsement.

17. Passenger Leaves the Counter The Passenger leaves counter and proceeds to exit (if Arrival) or the boarding gate (if Transit /
Departure).

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Domestic Passenger Clearance Process Flow
This process flow covers the Passenger clearance process for Domestic Flights. The Departure and Arrival is facilitated to be processed together at the point of Arrival.

1371600219643
– Business Process Flow – Domestic Departure Clearance
No Diagram
Reference Process Step Process Description
1. Passenger Arrives at the
Designated Port Passenger arrives at the port of exit, (Airport or
Harbor) and proceeds to the Departure Counter.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
2. 1 Present Passport to the
Counter The Passenger presents his/her passport to the
counter for inspection and scanning.

3. 2 Verify Machine Readable
Passport If the passport contains a valid Machine-Readable
Zone (MRZ), then its data is extracted.

4. 2.1 Key in Data In certain cases where the MRZ is non- readable
the user keys in the required fields.

5. 2.2 Verify e-Passport Verify if the passport is an e-Passport*.

6. 2.3 Process Chip Data In case of an e-Passport the data stored in the chip
is extracted.

7. 3 Validate Passenger Once the data is extracted/keyed-in the Passenger is validated.

A vetting process is carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
For e-Passports – validate the MRZ and chip data
Basic validations are performed as it’s only a Domestic movement. If all validations are successful, the process continues.

If single/multiple validations fail the Passenger is referred to a Higher Authorized Officer for further
processing (Step 8).

8. 5 Referral Process The Passenger flagged at the counter is presented to a Higher Authorized Officer. The officer may decide to Approve the Passenger for clearance or
Reject the Passenger.

9. 6 Clear and Save Passenger If all vetting processes are successful (or a referral Passenger is Approved by the Higher Officer) the
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Passenger record is saved permanently in the
database.

10. 7 Print Visa / Endorsement Once the details are saved in the database, option is available to print an Endorsement label containing the Passengers Departure details. The label is pasted on the Passport.

Alternatively, a manual seal can accompany or replace the printed Endorsement.

11. Passenger Leaves the
Counter The Passenger leaves counter and the boarding
gate for Departure.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions

– Business Process Flow – Domestic Arrival Clearance
No Diagram
Reference Process Step Process Description
1. Flight Arrives at the Designated Port The flight arrives at the port of entry. As it’s a Domestic flight the entire flight’s Arrivals are
processed as a batch.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
2. 1 Retrieve Flight Details The Passenger details from the processed
Departure flight is retrieved.

3. 2 Present Passport/ID to the
Counter Each Passenger presents his/her Passport/ID
Card to the counter for inspection and scanning.

4. 2.1,
2.2,2.3 Scan and Validate The Passport/ID Card is scanned and the record is validated against the previously (at Departure) captured corresponding record.

If the validation is successful, the record is tagged and the process continues.

If the validation fails, the Referral process is
initiated.

5. 3 Tag Passenger as Arrived The Passenger is tagged as Arrived. The Passenger leaves the counter.

The next Passenger is processed. Once all Passengers are tagged the records are saved.

6. 6 Referral Process The Passenger flagged at the counter is presented to a Higher Authorized Officer. The officer may decide to Approve the Passenger for clearance or
Reject the Passenger.

7. 4 Clear and Save Flight If all vetting processes are successful (or a referral Passenger is Approved by the Higher Officer) the Passenger records are saved permanently in the
database.

8. 5 Print Visa / Endorsement Once the details are saved in the database, option is available to print an Endorsement label containing the Passengers Arrival details. The label is pasted on the Passport.

Alternatively, a manual seal can accompany or replace the printed Endorsement.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Airline Crew Member Arrival / Departure Process Flow
This process flow covers the Arrival/Departure clearance for Local and Foreign, Air Crew members.

914400219643
– Business Process Flow – Airline Crew
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
No Diagram
Reference Process Step Process Description
1. Crew Arrives at the Designated Port Arrival / Transit
Crew Member arrives at the port of entry, (Airport or Harbor) and proceeds to the Arrival Counter.

Departure
Crew Member arrives at the port of entry,
(Airport or Harbor) and proceeds to the Departure Counter.

2. 1 Crew Member Passport to
the Counter The Crew Member presents his/her passport to
the counter for inspection and scanning.

3. 2 Verify Machine Readable
Passport If the passport contains a valid Machine-Readable
Zone (MRZ), then its data is extracted.

4. 2.1 Key in Data In certain cases where the MRZ is non- readable
the user keys in the required fields.

5. 2.2 Verify e-Passport Verify if the passport is an e-Passport*.

*A passport that contains a microprocessor chip
which holds the same information that is printed on the passport's data page.

6. 2.3 Process Chip Data In case of an e-Passport the data stored in the chip
is extracted.

7. 3 Verify Crew Nationality Once the data is extracted/keyed-in the Crew
Member is validated as a Local (Step 8) or a Foreigner (Step 9).

8. 4.1 Local Crew Member Validation A vetting process is carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Expired Passport
For e-Passports
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Validate the MRZ and chip data
e-Passport Verification (by using ICAO, Public Key Infrastructure
(PKI) authentication).

4. On Arrival verify if a corresponding Departure record is available.

If all validations are successful, the process continues.

If single/multiple validations fail the Referral process is initiated..

9. 4.2 Foreign Crew Validation A vetting process is carried out by the system, which includes:
Valid Visa
Dual Citizen (or not)
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
Single Journey Passport
For e-Passports
Validate the MRZ and chip data
e-Passport Verification (by using ICAO, Public Key Infrastructure (PKI) authentication).

On Departure verify if corresponding Arrival record is available.

If all validations are successful, the process continues.

If single/multiple validations fail the Referral process is initiated.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
10. 10 Referral Process The Crew Member flagged at the counter is presented to a Higher Authorized Officer. The officer may decide to Approve the Crew Member
for Crew Member or Reject the Passenger.

11. 6 Capture Biometric Data The persons Facial Image and Fingerprints are
captured.

12. 7 Validate Biometric Data The Biometric data vetting process (One-To-One Matching) is carried out by the system.

If all validations are successful, the process continues.

If validation fails, the Referral process is initiated.

13. 8 Clear and Save Crew Member If all vetting processes are successful (or a referral Crew Member is Approved by the Higher Officer) the Crew Member record is saved permanently in
the database.

14. 9 Stamp General Declaration Once the details are saved in the database, the General Declaration presented by the Crew
Member is stamped.

15. Crew Member Leaves the Counter The Crew Member leaves counter and proceeds
to exit (if Arrival) or the boarding gate (if Transit / Departure).

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Ship Crew Member Arrival / Departure Process Flow
This process flow covers the clearance for Local and Foreign, Ship Crew member, Arrivals and Departures.

– Business Process Flow – Ship Crew
No Diagram
Reference Process Step Process Description
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
1. Ship Crew Member Arrives at the Designated Port Arrival
Crew arrives at the Harbor and proceeds to the Arrival Counter.

Departure
Crew arrives at the Harbor and proceeds to the Departure Counter.

2. 1 Present Passport to the
Counter The crew presents his/her passport to the counter
for inspection and scanning.

3. 2 Verify Machine Readable
Passport If the passport contains a valid Machine-Readable
Zone (MRZ), then data is extracted.

4. 2.1 Input Data Certain cases where the MRZ is non- readable the
user will key in the required fields.

5. 2.2 Verify e-Passport Verify if the passport is an e-Passport (A passport that contains a microprocessor chip which holds the same information that is printed on the
passport's data page).

6. 2.3 Process Chip Data In case of an e-Passport (the data stored in the
chip will be extracted.

7. 3 Verify Crew Nationality Once the data is extracted the crew will be
validated as a Local (Step 8) or a Foreigner (Step 9).

8. 4.1 Local Crew Member Validation A vetting process will be carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA etc.)
Expired Passport
For e-Passports – validate the MRZ and chip data
OnArrivalverifyifcorresponding Departure record is available.

If all validations are successful, the process continues.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
If single/multiple validations fail the Referral process is initiated.

9. 4.2 Foreign Crew Member Validation A vetting process will be carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA, etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
Single Journey Passport
For e-Passports – validate the MRZ and chip data
On Departure verify if corresponding Arrival record is available.

If all validations are successful, the process continues.

If single/multiple validations fail the Referral process is initiated.

10. 6 Capture Biometric Data The persons Facial Image and Fingerprints are
captured.

11. 7 Validate Biometric Data The Biometric data vetting process (One-To-One Matching) is carried out by the system.

If all validations are successful, the process continues.

If validation fails, the Referral process is initiated.

12. 8 Verify the Crew Member Arrival status If the Crew is arriving the availability of a Bond* should be verified. (in case of Departure refer step 17)
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
*Bond – A government levy charged for all ship
Crew, obtained by the shipping line. It is issued as a controlled security document (e.g. A sticker).

13. 10 Verify Bond availability Upon Arrival. Verify if the Crew member has obtained a Bond. This is done on Arrival. If all validations are successful, the record will be saved (Step 14).

In case a Bond has not been obtained the Referral process is initiated.

14. 13 Referral Process The Crew Member flagged at the counter will be presented to a Higher Authorized Officer. The officer may decide to Approve the Crew Member
for clearance or Reject the Crew member.

15. 11 Clear and Save Crew Member If all vetting processes are successful (or if the crew is Approved by the higher officer) the Crew
record is saved permanently in the database.

16. 12 Print Shore Permit Once the Arrival record is saved successfully a Shore Permit (A permission/pass) is printed and given to the Crew member.

*Shore Permit – A document enabling the holder (Crew Member) to leave the vessel and go ashore.

17. 9 Return Shore Permit If the Crew member is Departing (returning to the ship) he/she returns the Shore Permit to the counter. The record is tagged as ‘Shore Permit Received’. The Departure process is completed
(Step 15).

18. Crew Member Leaves the Counter The Crew member leaves the Harbour (in case of
Arrival) or joins the Ship crew (in case of Departure).

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Passenger Cancellation
This process flow covers the Cancellation process for Local and Foreign, Arrival and Departure Passengers. A Passenger cancellation is required when the Arrival/Departure is already processed, but needs to be reversed, due to a valid reason. Subjected to Approval this facility is available.

Arrival Cancellation E.g.

If single member in a group, is restricted to enter the country the other members (who have already cleared) may need to be Cancelled.

Departure Cancellation E.g.

Passenger is off-loaded from the flight due to un-availability of seats after clearing Immigration.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions

6.1.4.1 – Business Process Flow – Passenger Cancellation
No Diagram
Reference Process Step Process Description
1. 1 Passenger presents for cancellation The Passenger required to be cancelled presents to the relevant Counter.

The passport is scanned, and the details are
retrieved.

2. 2 Verify Passenger Clearance Status Verification is performed to check if the Passenger has cleared Immigration within the parametrized
time zone (+/- No of hours).

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
If the validation is successful, the record proceeds to the next step.

If the validation is un-successful, the record cannot
be cancelled.

3. 3 Verify Passenger Arrival Verify if the Passenger Cancellation is an Arrival
or Departure.

4. 3.1, 3.2 Request Cancellation Based on if the Passenger record is an Arrival (Step 5) or Departure (Step 10) a request is submitted to a Higher Authorized Officer for
Approval for Cancellation.

5. 4 Approve Arrival Cancellation The Arrival Cancellation request is directed to a Higher Authorized Officer conducts a brief investigation based on available documents and
Passenger interview.

6. 5 Arrival Approve/Reject Based on the investigation the Officer decides if
the Cancellation should be Approved (Step 7) or Rejected (Step 8).

7. 5.2 Cancel Arrival Stamp If the Cancellation request is Approved, the Arrival record is reverted, and Cancellation details are logged.

The reverted Arrival record will be logged for future reference.

Further the Arrival endorsement stamped on the Passport is cancelled by a seal (Manual process). The Passenger is prohibited to enter the country
(Step 9).

8. 5.1 Clear Passenger for Arrival If the Cancellation request is Rejected, the Passenger is considered as Arrived, and may
proceed through the gates.

9. 6 Deportee Process OncetheArrivalcancellationprocessis completed the Passenger is Deported/Removed
(Returned to source country).

10. 7 Approve Departure
Cancellation The Departure Cancellation request is directed to
a Higher Authorized Officer who conducts a brief
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
investigation based on available documents and
Passenger interview.

11. 8 Departure Approve/Reject Based on the investigation the officer decides if the Cancellation should be Approved (Step 12) or
Rejected (Step 13).

12. 8.1 Cancel Departure Stamp If the Cancellation request is Approved, the Departure record is reverted, and Cancellation details are logged. The reverted Departure record is logged for future reference.

Further the Departure endorsement stamped on the Passport is cancelled by a seal (Manual process)
The Passenger is not allowed to board the Flight
(Step 14).

13. 8.2 Clear Passenger for Departure If the Cancellation request is Rejected, the
Passenger is considered as Departed, and may proceed to Departure.

14. 9 Verify if Wanted Passenger If the Passenger Departure was cancelled due to a suspicious activity the Officer will inform the relevant Law Enforcement Agency (CIA, Police etc.- Step 15).

If the Passenger was simply off-loaded for another
reason he/she is free to leave the Airport.

15. 10 Hand Over The Passenger is then handed over to the relevant
law Enforcement Agency personnel.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Passenger Referral Process
This process flow covers the Referral process of a Passenger. A Referral initiates from the counter, when the Counter Officer is unable to take a decision. A Referral request is forwarded to a Higher Authorized Officer for further action. It may lead to an arrest in case of locals or deportation in case of a foreigners.

914400175865
6.1.5.1 – Business Process Flow – Passenger Referral
No Diagram
Reference Process Step Process Description
1. 1 Receive Referral Request The Referral Request logged by the Counter
Officer is received by a Higher Authorized Officer.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
When the Passenger presents to the counter the
Referral request record is retrieved.

2. 2 Investigation Process The officer carries out a brief investigation by doing either one or all of the following.

Scan documents
Inspects any available documents
Verifysecuritydocument(E.g. Passport / ID Card) features
View the automatic vetting results (Valid Visa, Blacklist status etc.) captured at the Counter
Interviews the Passenger and log
important notes
3. 3 Higher Approval If the Secondary Officer is also unable to take a decision and a further (tertiary) Approval is required, the request is forwarded to the next level.

Steps 1-2 are repeated.

4. 4 Accept Referral The officer takes the decision to either Approve
the Referral (Step 5) or Reject the Referral (Step 7).

5. 5 Generate Document(s) If the Referral is accepted (Approved) the corresponding document(s) entailing the further
actions and finding are generated.

6. 6 Hand Over to Authority The document(s) generated along with the
Passenger are handed over to the relevant authority. (E.g. Airline, CID, Police etc.)
7. 7 Process Arrival/Departure If the Referral is discarded (Rejected) by the Officer, the Passenger may proceed with his/her
Arrival/Departure proceedings.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Passenger Reconciliation Process
This process flow covers the Passenger Reconciliation process which maps the data in the Flight Manifest with the data in the System. An accurate flight manifest shows the status of all Passengers booked on the flight, whether they’ve boarded, if they did not show, cancelled, or have been re-booked on another flight. However, if discrepancies arise between the Flight Manifest and the System, investigation and resolution maybe necessary.

6.1.6.1 – Business Process Flow – Passenger Reconciliation
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
No Diagram
Reference Process Step Process Description
1. 1 Input Flight Manifest User inputs the Flight Manifest data to the system.

2. 2 Reconciliation Process Once the Manifest is input, the Passenger details it is matched with the same Passenger details logged in the system.

Alternatively, if Advance Passenger Information and/or Departure Control System data is present the reconciliation will be done against its data also. The relevant file will be input to the system along
with the Manifest.

3. 3 Identify Data Mismatches Any discrepancies in the Passenger details are
identified.

4. 4 Generate Reconciliation
Reports If no mismatches are identified a reconciliation
report is generated.

5. 5 Flight Close Upon successful generation of the Reconciliation Reports, the Flight is closed. It will no longer be available to perform transactions (e.g. Selection at the counter).

The reconciliation process for the Passengers in
the Flight is completed.

6. 6 Generate Mismatch Reports If mismatches are identified, such records are
extracted to a report with the specific reasons.

7. 7 Investigation Process The responsible officer(s) will carry out an
investigation for the mismatches.

8. 8 Corrective Action Once the reasons are identified, from the investigation relevant updates are done where
applicable.

9. 9 Corrective Action Successful If the corrective action is executed successfully the
reconciliation process is re-initiated and concludes with no mismatches.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
10. 10 Request Special Approval If the corrective action cannot be executed a special Approval is required to compete the reconciliation process.

Once the special Approval is received the reconciliation process is completed and the flight
is closed.

11. 11 Inform Relevant Authority An information notification will be sent to the Airline or DCS system if the Flight Close is
performed with discrepancies.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Batch Clearance Process
This process flow covers the Batch Clearance Process, mainly done for large no of Passengers Arriving/Departing by ships. Batch Clarence becomes a necessity in due to the lack of infrastructure facilities and man power as the work load increases with the volume of Passengers.

914400156924
– Business Process Flow – Arrival Batch Clearance
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
No Diagram
Reference Process Step Process Description
1. 1 Upload Ship Manifest Prior to the Ships Arrival the Passenger Manifest is provided to the Immigration by the Shipping
Agent. This is uploaded to the System.

2. 2, 3 Validate Data Preliminary vetting is carried out for each Passenger.

Based on the Passenger type (Crew or Passenger) and Nationality (Local or Foreign) the data is validated.

Valid visa (for foreign Passengers)
Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
Availabilityofcorresponding Arrival/Departure records.

If all validations are successful, the record is saved temporarily until the actual Arrival of the Ship and the process continues.

If a single or multiple validation fails, the Referral process is initiated (Step 7) for the specific record.

3. 4 Scan Arrival and Ship Card Upon Arrival of the ship, the completed Arrival cards and Ship cards* are scanned and data is extracted. (Provision is available to perform this clearance process via a mobile device (on-board clearance).

*Ship Card – A card issued for each Passenger on-board the vessel.

4. 5,6 Verify with Manifest Data The scanned data is verified with the uploaded
manifest data.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
If there are no mismatches the clearance process is initiated (Step 5).

If any mismatches are identified the Referral
process is initiated (Step 9).

5. 7 Clear Passenger TheclearedPassengerdetailsaresaved permanently in the database.

(In case of a mobile device clearance,
The data will be saved in the device database temporarily until uploaded to the main database.

OR
If internet facility is available, the device will directly connect to the main database via VPN.

)
6. 8 Stamp Passport Once the Clearance process is completed the
Passport is endorsed as Arrived.

7. 9 Referral Process In case any validations fail the shipping agent is
notified. If required a special Approval can be obtained.

8. 10 Special Approval IfaSpecialApprovalisgrantedthe Passenger/Crew may enter the country.

If no Special Approval is granted, entry is refused.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions

– Business Process Flow – Departure Batch Clearance
No Diagram
Reference Process Step Process Description
1. 1 Scan Departure/Ship Card The completed Departure cards and Ship cards* are scanned and data is extracted on Departure.

(Provision is available to perform this clearance
processviaamobiledevice(on-board clearance).)
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
2. 2, 3 Validate Data Based on the Passenger type (Crew or Passenger) and Nationality (Local or Foreign) the data scanned is validated.

Controversial list (Prosecution lists, black lists, Interpol, CIA (Criminal Investigation Agency) etc.)
Valid Passport (Lost, Expired, Cancelled etc.)
Availability of corresponding Arrival record.

If all validations are successful, the Clearance process is initiated (Step 4).

If a single or multiple validation fails, the Referral process is initiated (Step 5).

3. 4 Clear Passenger TheclearedPassengerdetailsaresaved permanently in the database.

(In case of a mobile device clearance,
The data will be saved in the device database temporarily until uploaded to the main database.

OR
If internet facility is available, the device will directly connect to the main database via VPN.

)
4. 5 Stamp Passport Once the Clearance process is completed the
Passport is endorsed as Departed.

5. 6 Referral Process In case any validations fail, the shipping agent is
notified. If required a Special Approval can be obtained.

6. 7 Special Approval IfaSpecialApprovalisgrantedthe
Passenger/Crew may board the vessel.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
If no Special Approval is granted, boarding is
refused.

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
E-Gate Clearance Process
This process flow covers the Passenger /Crew clearance via the e-Gate. An e-Gate is an automated self- service barrier operated by the immigration. These are located at selected checkpoints in Arrival/Departure halls in airports. It offers an alternative to using desks staffed by Immigration Officers. The Gates use facial recognition/fingerprint matching technology to verify the Passenger’s identity against the data captured from the passport.

6.1.8.1 – Business Process Flow – e-Gate Clearance
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
No Diagram
Reference Process Step Process Description
1. Passenger Arrives at the
Designated Port Passenger/Crew arrives at the port of entry,
(Airport or Harbor) and proceeds to the e-Gate.

2. 1,2 Scan Passport The Passenger/Crew scans the passport.

If the Passport is not readable the Referral process is initiated.

3. 3 Verify Passenger Nationality Once the data is extracted the Passenger is validated as a Local (Step 4) or a Foreigner (Step
5).

4. 3.1 Local Passenger Validation A vetting process is carried out by the system, which includes:
Controversial list (Prosecution lists, black lists, Interpol, CIA etc.)
Expired Passport
Validate the MRZ and chip data
On Arrival verify of a corresponding Departure record is available.

If all validations are successful, the process continues.

If single/multiple validations fail, the e-Gate
clearance cannot be completed. The Referral process is initiated.

5. 3.2 Foreign Passenger Validation A vetting process is carried out by the system, which includes:
Valid Visa
Dual Citizen (or not)
Controversial list (Prosecution lists, black lists, Interpol, CIA etc.)
Valid Passport (Lost, Expired, Cancelled
etc.)
Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions
Single Journey Passport
Validate the MRZ and chip data
On Departure verify if corresponding Arrival record is available.

If all validations are successful, the process continues.

If single/multiple validations fail, the e-Gate clearance cannot be completed. The Referral
process is initiated.

6. 5 Capture Biometric Data The persons Facial Image and Fingerprints are
captured.

7. 6,7 Validate Biometric Data The Biometric data vetting process is carried out by the system. If all validations are successful, the process continues.

If single/multiple validations fail the e-Gate clearance cannot be completed. The Referral process is initiated.

8. 8 Automatically Clear and Save Passenger/Crew If all vetting processes are successful, the Passenger/Crew record is saved permanently in the database.

The e-Gate clearance process is completed.

9. 9 Referral Process The Passenger flagged at the e-Gate, is presented to a Higher Authorized Officer for onward
processing.

10. Passenger Leaves the Port The Passenger leaves the airport (in case of
Arrival) or proceeds to the next flight (in case of Transit / Departure).

Template Version: 0.1 Entity: Scicom (MSC) Berhad, Kuala Lumpur
Document Name ? Department: e-Solutions
Effective Month: July 2018 Owner: HOD – e-Solutions

x

Hi!
I'm Amelia

Would you like to get a custom essay? How about receiving a customized one?

Check it out
x

Hi!
I'm Annette!

Would you like to get a custom essay? How about receiving a customized one?

Check it out